Nov 14 2008
Payment System Posted By : Jim Duncan Jim Duncan21
Payment System Posted By : Jim Duncan Jim Duncan21
To understand the basics of an online payment system, the first thing to understand is how a credit card transaction works. Only once a person has comprehended the basics of how an online transaction works, can a person truly appreciate the workings of an online payment system. An online payments system is linked to a merchant account that is provided to each vendor. For simplicity the term merchant will be used in the article; it refers to businesses and online sites
The picture of the business letter. Posted By : charlesillasana
In view of the large proportion of business transactions which are consummated by correspondence, I regard any well directed efforts toward the improvement of business letter writing as most worth while. I am very glad to improve the opportunity to add a word of emphasis to the obligation which I feel rests upon our teachers of English and our business executives to do all in their power to improve the standards of such communications.
Big Picture of Planning and Starting an Internet Business Posted By : Steve Seah
How to plan and start internet business effectively and clearly.
Enjoy The Benefits Of Online Coupon Posted By : cruise
Online coupons provide their customers with outrageous savings opportunities that can be saved for lifes future emergencies or fun.
Starting A Profitable Home Business - Business Plan Posted By : Thomas Griffin
Since you have become a small business person whether you are the Massage therapist or Sheepshearer, there is really a lot more pressure on you to be organized, not less. While a certain amount of spontaneity is beneficial and expected of small business, some structure and planning is needed if you will attempt to compete with what bigger corporations offer. You should really visualize the scope of your business and write it down. This can give you a significant idea of what your obstacles are, your current status, what your 10 year plan is, and how close you are to realizing them.
The Essential Features Of a Successfull Ecommerce Web Site Posted By : Robin Porter
There are some features your e-commerce website must have — and there are some that you may need in the future . By looking at them carefully and getting it right first time you will save yourself a lot of money further down the line
Keeping more clients with better customer service
Keeping more clients with better customer service One thing we have to keep in the forefront of our minds as our business begins to grow is the power of customer service. After all, we are all in the business of fixing problems. Every client you have right now is your client because he or she had a problem and you fixed it, simply put. Never thought of it that way, this fact is true, and the reason you are reading this right now is, there is something you want to do better, or want to begin doing so in essence you are looking for a solution as all your clients are, when they call you. If we can remember this from the company level then we will look at customer complaints from a different perspective. When a customer complains, about a service or product, he/she does not really care about your product or service, what they care about is the problem they were, having in the first place that is as of yet unresolved. Your client has made a purchase from you, for you to fix there particular problem and your solution has come up short. The only thing that the client is looking for is to have his original problem fixed. Below is and example of customer service explained and how it has saved one client and created an onslaught of referrals from this client. Let us assume one of our clients calls in and begins to complain about how long it took our company to repair his pc. He also tells us there is another company online that does remote support and they have a 24×7 30 sec response time. In addition, it took us 1 hour to respond and 15 minutes for repair. So what do we do, the product he purchased (DirectTek core) clearly states response time to calls are 2-4 hours and our (DirectTek pro) has a 30 second response time and repairs average 8 minutes. Clearly, our client has purchased the wrong product and what he is upset about is the solution we presented does not fit his needs. The biggest mistake we could make at this point is putting the blame on the client. We could tell him that when we presented our solution to you, it was your company that chose the core product; furthermore, our response times are clearly indicated. We would be right in telling him that but we would probably be with one less client. Instead, we choose to use the opportunity as an up sell versus a loss of a client. we would tell the client in this example, “Sir we are sorry we did not live up to your expectations, but we do have a product that is better suited to you needs and at this time we would like to offer you our DirectTek pro. This solution will resolve your downtime issues and due to you being unsatisfied with our other product we will offer it to you at a 10% discount rate with one month free”. For us to do this our profit margin on that sale will be less then usual. We also have to give him a month free (more loss) but remember the client has already purchased the first product(profit) now he purchases a second product (profit) and he will tell his colleagues about how great our company is, (word of mouth) all in all I think the customer service went a long way. Good customer service does not have to be performed only in the face of problems though. One of the most profitable forms of customer service comes in the form of cross selling. Let’s use our insurance broker as an example. One of our clients (Associated Management) implemented a cross sale, customer service plan here’s how it works. They specialize in worker’s compensation they also carry automobile, fleet, and life insurance. They implemented a customer service call center which would call there existing customer to make sure they were happy with there current insurance solutions. They then began the up sell process of explaining to them the discount they would receive by converting there fleet, life and automobile insurance over to them. As well as making it more convenient to the client by having to only, keep track of one company instead of dealing with multiple companies. It lead to an 11.3% increase in revenue (recently implemented give us some time) Conclusion: Stay in the business of fixing problems and you will stand a better chance of staying in business.
12 Years as an I.T. professional, jobs involve but not limited to Help Desk manager,Jr Admin, Sr.Admin,MIS Director,MIS Account Manager/purchaser,Technical Outsource Coordinator,Software Trainer,Network Design. Currently I.T. Consultant
Business eCommerce Trends: How Online Storefronts Provide another Option to do Business Online Posted By : Kristin Gabriel
Thanks to new online technologies, the Internet now affords everyone an opportunity for profits. One of the latest business trends on the Internet is something called Effortless Commerce, an integrated, turnkey managed eCommerce solution that enables even those customers who don’t have their own websites to sell and deliver content to a worldwide audience.
